FAQs

HOW WILL THE GIFT BE PRESENTED?

Our gifts are nestled in shredded woodwool, wrapped in tissue, and presented in a  gift box corrugated box with a designer wrapped band and matching ribbon/bow. This is then placed into an outer shipping bag and bubble wrap for protection during transit.

HOW LONG WILL IT TAKE FOR MY GIFT BOX TO ARRIVE?

Please refer to the shipping page for more details on shipping.

*please note that, although we do our utmost to meet these timeframes, we are unable to guarantee delivery times with 100% certainty, as they are ultimately at the discretion of the courier.

WHAT IF NOBODY IS HOME AT THE TIME OF DELIVERY?

The courier will leave the gift in a safe location on the property if they believe it is appropriate. In other cases, a card-to-call will be left to arrange re-delivery or pick-up.

CAN I SEND A GIFT BOX TO MORE THAN ONE ADDRESS?

Yes, but you would need to place the orders separately. Unfortunately, our website is unable to process multiple addresses in a single transaction.

I DON’T LIKE A CERTAIN ITEM IN THE GIFT BOX. CAN I CHANGE IT?

Certainly. If you have any preferences or allergies, please email threelittlebirdsnz@icloud.com to discuss available options.

CAN I PLACE AN ORDER OVER THE PHONE?

Not yet, sorry. As we are a small business, we do not have the capacity to take orders over the phone.

THE GIFT BOX WAS DAMAGED IN TRANSIT. WHAT DO I DO?

We are very sorry to hear that. Please email us at threelittlebirdsnz@icloud.com and we will gladly arrange a replacement or refund accordingly.